Make a Referral — Accolade Family Time Centre

💾 Continue your saved referral?

1Choose your dates

2Referral fee or council

3Tell us about your situation

Reserve your sessions

Plan your family time sessions

Allocate the slots you need

First — what are you booking?

📅

Family time sessions

Time together at our centre — supported or supervised

🔄

Handover service

We manage drop-off and collection at our centre, so parents don't need to meet

🏠

Community outreach

We come to the family's home — for Local Authority and professional referrals. No booking or payment needed here

Your handover days

How it works: one of you brings your child to our centre and leaves. A little later, the other parent collects them from us — so you never have to see each other.

For each day, just tell us: are you dropping off or picking up, and what time? If your child comes back the same day, we'll arrange the return the same way.

Good to know:

The earliest day you can book is 3 days from now.
Handovers can start once you've both signed the handover agreement — so the first one may take a little longer.
You can book up to 12 days here. Need more, a longer stay, or something unusual? Call us on 01942 365888.
If someone else (a grandparent or foster carer) will do a drop-off or pick-up, call us on 01942 365888 so we can add them safely.

How many sessions

How many sessions are you looking to book? * (1–52)

Check your court order, or speak to us if you're not sure — 01942 365888

Choose how to select dates

Choose one — you’ll go straight on to pick your dates.

📅

Same day each week

Sessions on the same weekday, starting from a date you choose

🗓

Choose my own dates

Pick individual dates one by one — useful if your schedule varies

Your weekly schedule

Start date *

Must be at least 14 days from today

Time *

Duration *

Your proposed dates

Available Limited spaces Full or nearly full To be confirmed

Choose your dates

Pick a date *

Pick each date on the calendar — it's added to your list automatically. Minimum 14 days from today; choose exactly — dates, then a time for each.

Session duration *

📅

Your proposed schedule

Reviewed and confirmed by a coordinator before any sessions are finalised

🔒 For parents and solicitors, reserving your schedule has a … referral fee (council social workers don’t pay by card). It covers the work of processing your referral and reserves your dates for 14 days while we review — it isn't payment for the sessions or handovers themselves. We review every referral carefully to make sure family time is safe and right for your child, and a coordinator will confirm your dates once that's done.

📞 01942 365888 | ✉ duty@accoladefamilytime.co.uk | 🕐 Mon–Fri 9:30am–6:30pm · Sat–Sun 10am–4pm

Who is making this referral?

🏠Parent or CarerI am a parent, grandparent or carer arranging family time myself 📋Solicitor or Other ProfessionalI’m a solicitor or another professional referring on behalf of a client 🏛️Local AuthorityI’m referring on behalf of a local authority

🏠

Parent or family member

I am a parent, grandparent or family member arranging family time myself

📋

Solicitor or other professional

I am a solicitor or another professional referring on behalf of a client

🏛️

Social worker for a council

I am a social worker referring on behalf of a local authority (council)

Which council? *

The council’s name *

Your council work email * We’ll send the link to finish your referral here.

Your phone number *

No card payment is required now. The centre will review your referral and arrange invoicing with your local authority.

Pay your … referral fee

What your referral fee covers

It covers reviewing your referral and holding your preferred slots while we do. It is not payment for the family time sessions themselves — session fees are arranged separately, after your pre-visit.

Your … covers the work of processing your referral — reviewing it carefully and completing a safeguarding review — and reserves your dates for 14 days. Paying doesn't guarantee family time can go ahead: we make sure it's safe and right for your child first.

Your email address * We'll send your booking confirmation here.

Your phone number * In case our team needs to reach you about your booking.

🔒 Payments processed securely by Stripe. Questions about the referral fee? Call us on 01942 365888 — we're happy to talk it through.

✋

Before we take a payment — you already have a reservation with us

We found a reservation for that is still waiting for its referral form.

You have not been charged. What would you like to do?

Not sure? Call us on 01942 365888 and we’ll help.

✉️

You already have a reservation with us

We’ve just re-sent your form link to .

Check your inbox and spam folder — the link takes you straight back to your referral form. You have not been charged again.

Can’t find it? Call us on 01942 365888 and we’ll help.

✓

Schedule reserved — one step left

👇 Tell us about your situation below to secure your reservation (~15 min)

Ref

Schedule

Held for up to 14 days · a confirmation email has been sent to you.

What happens next

Tell us about your situation below

We'll review your referral

The other parent or carer will be contacted

About you

The other parent

Child details

What's happening

Who is making this referral?

This helps us show you the right questions for your situation.

🏠

Parent or carer

I am a parent, grandparent, or carer seeking family time services directly

📋

Professional

I am a solicitor, social worker, Cafcass officer, or other professional making a referral on behalf of a client

🏠 Community outreach referrals come from a professional — a social worker, Local Authority team, or another professional working with the family — so we've set that for you.

📞 01942 365888 | ✉ duty@accoladefamilytime.co.uk | 🕐 Mon–Fri 9:30am–6:30pm · Sat–Sun 10am–4pm

About you

Tell us a little about yourself so we can get in touch.

First name *

Last name *

Email address *

Phone number *

Organisation / firm *

Your role *

What is your role? * Give your organisation’s name above.

Which local authority? *

Name of the local authority *

Who are you acting for? *

Your firm’s address *

For now, please phone us on 01942 365888 to make a professional referral. This online form can’t take it yet.

For now, please phone us on 01942 365888 to make this referral. This online form takes professional referrals from solicitors only.

Local Authority reference / purchase order number (optional — you can send it on later)

Your relationship to the child *

Does the child currently live with you? *

Yes No

Do you have parental responsibility for this child? *

Yes No

Your address (optional) If the child lives with you, this is their address too.

How did you hear about us? (optional)

Who are we contacting?

Who should we contact to ask the other parent or carer to take part?

👨‍👧

Other parent or carer

The other parent, grandparent, or carer who would attend family time sessions

⚖️

Legal or professional representative

A solicitor, social worker, or other professional acting for the other parent or carer

ℹ️ When you send this referral, we'll email them to let them know we've been contacted about family time, and to ask whether they'd like to take part.

Their first name *

Their last name (optional)

Their email address * I don’t have their email address No problem — the centre will follow this up. Add their phone below if you have it.

Their phone number (optional)

Their relationship to the child *

Does the child currently live with them? *

Yes No

Do they have parental responsibility for this child? *

Yes No

ℹ️ We'll contact this representative when you submit your referral to confirm their involvement and discuss the process.

Representative's name *

Role *

Organisation / firm (optional)

Email address *

Phone number (optional)

About the other parent

We won’t contact them directly — this just helps us understand your family.

Their first name (optional)

Their last name (optional)

Their relationship to the child *

Does the child live with them? *

Yes No

Do they have parental responsibility for this child? *

Yes No Not sure

Who are you acting for? *

The parent the child lives withThe parent seeking family time

Once we accept the referral we send your client their own referral form, so we need your client’s email address. The other parent is asked for their agreement first, as for every referral.

The parent the child lives with

First name *

Last name (optional)*

Relationship to the child (optional)*

Phone number (optional)*

Email address (optional)*

Address (optional)*Not known

Do they have parental responsibility? (optional)*

YesNoNot known

Any comment on parental responsibility (optional)

How do they feel about family time? (optional)

The parent seeking family time

First name *

Last name (optional)*

Relationship to the child (optional)*

Phone number (optional)*

Email address (optional)*

Address (optional)*Not known

Do they have parental responsibility? (optional)*

YesNoNot known

Any comment on parental responsibility (optional)

How do they feel about family time? (optional)

Any additional needs? (optional — for example, difficulty reading)

About the child

We only need basic details at this stage. Full case information will be requested separately.

Child 1

Child's first name * First name

Child's surname *

Child's age *

Child’s date of birth (optional — fills in the age)*

Child’s gender (optional)* Prefer not to say

Allergies (optional — for example, nuts or a medicine)

Does your child have any additional needs? (optional)*

Yes No Don't know

Which of the following apply? (select all that apply)

Health or medical Religion or culture Disability Neurodiversity (for example autism or ADHD) Gender Other

Any comment on the children’s additional needs (optional)

Service required *

🔒 You chose the handover service when you booked your handover days, so this is set for you. Call us on 01942 365888 if it needs to change.

Which services are you asking for? * (tick all that apply) Supervised family time (Norfolk / Suffolk) Supported family time (Norwich or Great Yarmouth) Supervised in the community Weekdays (private room) Report required Escorted family time Virtual family time Indirect family time Child sessions Prep work with children Prep work with adults

Has a court or professional made recommendations for your child's care? *

Yes No Not sure

Do you have a copy of the recommendations? (optional)

Yes No Not yet

Case or client reference (optional)

Is a court order in place? *

Name of the court that made the order *

Any comment on the court order (optional)

Which orders are in place? (tick any, with the date of each)

Child arrangements order

Prohibited steps order

Specific issue order

Non-molestation order

Other order

Are proceedings ongoing? (optional)*

YesNoNot known

Are new proceedings likely? (optional)*

YesNoNot known

About the ongoing proceedings * (what, when, which court)

About the likely new proceedings * (what, when, which court)

Other professionals involved (optional)

Cafcass officer — name

Cafcass officer — phone or email

Social worker — name and organisation

Social worker — phone or email

Anyone else (name, organisation, contact, involvement)

Up to three — for example a Cafcass officer, social worker, school or health visitor. Anyone with an email is added to the family’s record as a contact once we accept.

Will a purchase order be raised? (optional)

Does the other parent or carer know about this referral? *

Yes No Not sure

Don't worry — we'll help you think through how to approach this when we're in touch.

What is the Local Authority commissioning? *

An assessment only An assessment, with possible ongoing outreach

This tells us what to plan for. Either way, the assessment comes first — you'll receive the risk assessment report and delivery plan before any ongoing work is agreed.

About the property

Our worker visits the family at home, so a little about the property helps us plan the visit safely.

Property address *

Who lives at the property? (optional)

Any animals at the property? (optional)

Access and parking (optional)

Anything we should know to keep our worker safe? (optional)

What's happening

You don't need to go into full detail here — we'll ask for more when we're in touch.

What is the Local Authority asking us to assess? (choose all that apply)

Basic care

Ensuring safety

Emotional warmth

Stimulation

Guidance and boundaries

Stability

What is the current situation? *

Select all that apply… ▾

Family Context

Recent parental separation

Custody or residency dispute

The other parent or carer isn’t engaging

Child doesn’t want to go to family time

Concerns about encouragement of contact

Family time ordered by the court

Safeguarding

Domestic violence or abuse

Child protection concern

Safeguarding concern

Complexity

Mental health concerns

Substance misuse

Relevant criminal history

Other

⚠ You may want to add a safety note for this situation.

What outcome are you hoping for? (optional)

Select all that apply… ▾

Regular managed handovers (parents don't meet)

Regular supervised family time

Rebuild parent-child relationship

Parenting capacity assessment

Moving on to unsupervised family time

Court-ordered family time completed

One-off or short-term family time

Indirect family time (letters or cards)

Professional assessment report

Other

This is urgent — family time needs to start sooner than the dates I chose

How soon would you like family time to begin? *

⚠️ For urgent situations please also call us on 01942 365888 to speak to our team directly.

Please briefly explain why this is urgent *

Is it safe for us to contact you on the details you've provided? *

Yes No — please read below

If your communications may be monitored, please let us know so we can contact you safely.

⚠ Safe times to contact you

⚠ Safe method of contact

Email only Phone only Alternative number

⚠ Anything else we should know about contacting you safely (optional)

Will an interpreter be required? (optional)*

Yes No Not sure

What language is needed?

Interpreter's name (if you have one arranged)

Their organisation or agency (optional)

⚠️ The interpreter must be an accredited professional. A family member or friend cannot act as interpreter.

Concerns about the family (tick any that apply)

Physical abuse Sexual abuse Neglect Emotional abuse Domestic abuse Drug misuse Alcohol misuse Abduction Conflict Mental health Culture / religion Finance Learning difficulties Parenting capacity Physical impairments Wider family Current crime Convictions Other (please say what)

Previous family time

Has there been any family time before? (optional)

YesNoNot known

Why did it end? (optional)

Date of the last visit (optional)

The child

The child’s feelings, views, wishes and preferences (optional)

Work done to prepare the child (optional)

What would work

Preferred location (optional)

How often (optional)

How long (optional)

Languages spoken by the family (optional)

Moving on — how and when might this family be ready to move on from the service? (optional)

Who will pay for the sessions?

Who will pay for the sessions? *

My clientThe other parentShared between the parentsMy firm (e.g. legal aid or client account)Not agreed yetThe local authorityAnother organisation

Which organisation? *

The referral fee only covers reviewing the referral. Session fees are separate and are set by the centre.

Declaration

Both parents are aware of and agree to this referral. The information in this referral is accurate and truthful.

Your name *

Dated when you submit. This is your statement as the referring solicitor — it does not replace the other parent’s own agreement, which we ask them for directly.

Preferred contact method (optional)

Email Phone Either

✓

Referral received

Thank you for getting in touch. We've received your referral.

A confirmation has been sent to your email address. If you need to speak to us urgently please call 01942 365888.

Processing…

Your information is handled in accordance with our privacy policy

Your information is safe

We handle all referrals sensitively and in line with our privacy policy.

What happens next?

We check to see if we can meet the needs of the children with their safety and experience in mind.

We create a family-focused plan for the parent and the child.

Step-by-step guide from referral to pre-visit, discussion points and allocation of a Family Worker.